Work History

Led the design of the new L.L. Bean call center order placement and inquiry system
Led the design of project enhancing the existing L.L. Bean call center Java Swing application. Enabled level 1 reps to perform more advanced customer service functions resulting in higher user satisfaction and lower call times
Provided interaction design, HTML prototyping and functional specifications for a dynamic content delivery application for Orange Imagineering using the Orange SPV Smartphone
Transformed RedBird's innovative security technology into functional product specifications and screen designs for offshore development

Represented the Sapient Energy Services business unit for two years supporting business development and the User Experience practice
Developed a long term user experience and brand strategy for NYISO online applications leveraging extensive in-context interviews and observation
Provided visual and interaction design for the NYISO OSS energy scheduling system allowing energy traders to schedule electricity across multiple energy markets
Led the information architecture track for the Staples 2.0 redesign, which included new site structure and advanced personalization functionality
Led the UI track for the Quill.com visual and functional port to the Staples.com platform including management of the third-party design team and facilitation of client workshops to gather screen and business requirements
Provided interaction design for Broker to Broker stock trading platform
Designed the information architecture for a French language private mutual fund extranet for AXA IM

Designed BankBoston's award-winning redesign of the corporate, personal financial services, and homepage
Designed and user tested the interface and structure for BankBoston's award-winning new online account opening tool
Developed and user tested site structure, navigation, and strategy for a unified Nortel Networks web site as part of the Nortel Networks interim web site development team
Provided information architecture for Nortel Networks 1998 online annual report
Designed and developed information architecture for EMC Business Challenges web site
Designed and produced all graphics for a wide range of web sites including FUNK Software , Lightbridge , and others

MediaOne Express, Cambridge, MA, consultant February 1997-May 1998
- Designed and developed several broadband demonstration web kiosks for MediaOne Express
- Designed versions 1.0 and 2.0 of Hometown Sports , a local varsity sports broadband video site for Eastern Massachusetts including logo design and template coding
Inso Technologies, Providence, RI, consultant September 1996-February 1997
- Developed logo for DynaText software and interface for the demo CD-ROM/diskette
- Responsible for designing interface for DynaBase web site including a number of illustrations and animations
Ziff-Davis Interactive, Boston, MA, consultant April 1996-January 1997
- Led the design of ZD Net University subscription learning community including all illustrations and most HTML coding
- Designed a new interface for ZD Net Discussion message board

Designed and developed several plastic parts for the Transporter , an innovative new suitcase
Designed and developed a handle and wheel skirt for a hardside suitcase

Designed and developed the new site for Chhandika.org a traditional Indian dance site

Designed and developed templates for the Boston area youth services community site