Projects
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LL BeanOver the past several years I have been working with L.L.Bean to redesign its call center user interface. The redesigned application has delivered improvements in customer and employee satisfaction, and have reduced call center training costs by over 50%.
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NYISO - New York Independent System OperatorThe NYISO was engaged in a major effort to enhance and upgrade their marketplace systems. This included the evaluation of their current overall brand and user perception of the existing systems resulting in a major initiative to redesign their market scheduling software.
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StaplesStaples embarked on a major redesign of thier eCommerce site in 1999. The launch of the new site expanded the product selection from 30,000 to 130,00 items and resulted in an immediate 20% increase in sales. |