Skills

Design and specification of UI behaviors of complex business applications for development by local and offshore teams

• Visual and interaction design of screens
• Creation of information graphics
• Design of overall application structure and flow
• Documentation of all system behaviors

Facilitation of business design and gathering of user requirements for software development

• Ability to lead, develop, and facilitate task-based user testing and participatory design
• Creation of wireframes, site maps, and process flows
• Development of paper-based and low-fidelity HTML prototypes
• Ability to extensively collaborate with technical teams during business and technical design processes
• Planning and management of UI design track
• Presentation of design recommendations and proposals to internal and external clients

Interface design for a wide range of delivery platforms, industries, and applications

• Java Swing applications and applets
• Web-based applications using HTML, JSP, ASP, PHP, and Ruby on Rails
• Microsoft Smartphone
• Retail call center customer service applications
• Energy scheduling systems
• Financial services trading and extranet applications
• Community sites
• Retail e-commerce sites
• Web kiosks

Employment

Consultant, Providence, RI, April 2005-Present

• Completed projects for Thomson Reuters, Harvard Berkman Center, Legg Mason, Health Dialog, CVS/pharmacy, Anthem, Form4Oracle.com, Sapient, and Fidelity Investments
• Owner of LickityClik developer of AboutMyLeague.com sports league management software

Design Lead KG Partners, Boston, MA, October 2007-February 2009

• Redesigned the corporate website for the Ryder Supply Chain Solutions
• Created a web tool for IDEXX to enable cat owners and vets to access, understand, and share local prevalence data for three preventable feline diseases as part of a product launch
• Led the design of an award winning NASCAR Craftsman Truck Series racing site with a custom CMS system for Con-way trucking

Design Architect Dakasa Corporation, Boston , MA , full-time January 2003-April 2005

• Led the design of the new L.L. Bean call center order placement and inquiry system
• Led the design of project enhancing the existing L.L. Bean call center Java Swing application. Enabled level 1 reps to perform more advanced customer service functions resulting in higher user satisfaction and lower call times
• Provided interaction design, HTML prototyping and functional specifications for a dynamic content delivery application for Orange Imagineering using the Orange SPV Smartphone
• Transformed RedBird’s innovative security technology into functional product specifications and screen designs for offshore development

Senior Information Architect - Manager of User Experience, Sapient Corporation, Cambridge, MA, full-time April 1999-January 2003

• Represented the Sapient Energy Services business unit for two years supporting business development and the User Experience practice
• Developed a long term user experience and brand strategy for NYISO online applications leveraging extensive in-context interviews and observation
• Provided visual and interaction design for the NYISO OSS energy scheduling system allowing energy traders to schedule electricity across multiple energy markets
• Led the information architecture track for the Staples 2.0 redesign, which included new site structure and advanced personalization functionality
• Led the UI track for the Quill.com visual and functional port to the Staples.com platform including management of the third-party design team and facilitation of client workshops to gather screen and business requirements
• Provided interaction design for Broker to Broker stock trading platform
• Designed the information architecture for a French language private mutual fund extranet for AXA IM

Interactive Designer - Senior Information Designer, THINK New Ideas, Boston, MA, full-time May 1997-April 1999

• Designed BankBoston’s award-winning redesign of the corporate, personal financial services, and homepage
• Designed and user tested the interface and structure for BankBoston’s award-winning new online account opening tool
• Developed and user tested site structure, navigation, and strategy for a unified Nortel Networks web site as part of the Nortel Networks interim web site development team
• Provided information architecture for Nortel Networks 1998 online annual report
• Designed and developed information architecture for EMC Business Challenges web site
• Designed and produced all graphics for a wide range of web sites including FUNK Software , Lightbridge , and others
• Developed visual design and animations for Dow Corning’s HR intranet

Consultant, April 1996-May 1998

• MediaOne Express, Cambridge, MA, consultant February 1997-May 1998
  • Designed and developed several broadband demonstration web kiosks for MediaOne Express
  • Designed versions 1.0 and 2.0 of Hometown Sports , a local varsity sports broadband video site for Eastern Massachusetts
    including logo design and template coding
• Inso Technologies, Providence, RI, consultant September 1996-February 1997
  • Developed logo for DynaText software and interface for the demo CD-ROM/diskette
  • Responsible for designing interface for DynaBase web site including a number of illustrations and animations
• Ziff-Davis Interactive, Boston, MA, consultant April 1996-January 1997
  • Led the design of ZD Net University subscription learning community including all illustrations and most HTML coding
  • Designed a new interface for ZD Net Discussion message board

American Tourister, Warren, RI, full-time June-August 1993, consultant April 1994- April 1996

• Designed and developed several plastic parts for the Transporter , an innovative new suitcase
• Designed and developed a handle and wheel skirt for a hardside suitcase

Pro Bono

Chhandika, Chhandam Institute of Kathak Dance, 2004

• Designed and developed the new site for Chhandika.org a traditional Indian dance site

Muslim American Society Youth Services, 2002

• Designed and developed templates for the Boston area youth services community site

Education

Rhode Island School of Design, Providence, RI; BFA in Industrial Design, 1994

Awards

Silver Arrow — Technology, Con-way Racing Web site, Maine Public Relations Council, 2008

Best Banking Site, BankBoston Online Account Opening, Web Marketing Association, 1998

Outstanding Web Site, BankBoston-Retail, Web Marketing Association, 1998

Design patent USD0395361: Wheeled upright luggage case , American Tourister, 1998

Design patent USD0395164: Wheeled luggage case , American Tourister, 1998